Privacy Policy
Teshuva Wellness · Montego Bay, Jamaica
Teshuva Wellness respects the privacy of every visitor and patient. This policy explains, in plain English, how we collect, use, store and protect personal information — and the choices you have.
Last Updated: [INSERT DATE]
1. Who We Are
This privacy policy applies to the Teshuva Wellness website and digital interactions with Teshuva Wellness.
- Business name: Teshuva Wellness
- Location: Montego Bay, Jamaica
- Website: www.teshuvawellnessja.com
- Privacy contact email: [INSERT PRIVACY CONTACT EMAIL]
- Business address: [INSERT FULL ADDRESS IF APPROPRIATE]
2. Information We May Collect
Information visitors provide directly
When you contact us, book an appointment, or request a resource, you may choose to provide:
- Name
- Email address
- Telephone number
- Appointment information
- Messages or questions submitted through website forms
- Consultation requests
- Information submitted when downloading educational resources
- Information provided when communicating with Teshuva
Appointment and healthcare-related information
Where visitors or patients voluntarily provide information relevant to their care, Teshuva may receive information about:
- Symptoms
- Medical history
- Medications and supplements
- Previous treatments
- Health concerns
- Consultation notes or intake information
Health-related information may be treated as sensitive personal data and is only collected where appropriate for providing or arranging care. Not every website visitor is required to provide medical information.
Information collected automatically
The website may collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Referring source
- Approximate location
- Website interactions
- Cookie and analytics information
3. How Teshuva Uses Personal Information
Information may be used for legitimate purposes such as:
- Responding to enquiries
- Arranging consultations and appointments
- Providing requested healthcare or wellness services
- Communicating appointment information
- Processing or coordinating payments
- Delivering requested downloads or resources
- Sending educational emails where the visitor has consented
- Sending service-related communications
- Improving the website and user experience
- Maintaining security
- Complying with legal, regulatory and professional obligations
Personal information is not used for unrelated purposes without an appropriate basis or additional consent where required.
4. Email Marketing & Lead Magnets
The website offers free educational resources such as More Than Just Tired. Visitors who request a resource may provide their name and email address.
Teshuva may send follow-up educational or marketing communications only in accordance with applicable consent requirements. Downloading a guide is not treated as unlimited consent to marketing.
Subscribers can unsubscribe using the link in marketing emails or by contacting Teshuva.
5. Appointments & Booking Information
When someone books an appointment, Teshuva may collect information necessary to:
- Identify the person
- Contact them
- Schedule the appointment
- Communicate preparation instructions
- Manage rescheduling or cancellation
- Coordinate payment
- Provide relevant services
If health information is requested during intake, it is collected only where relevant to care or appointment preparation.
6. Payment Information
Payments may be processed through a third-party payment provider. For the current Teshuva booking flow, Fygaro is the active payment provider where confirmed.
Payment information may be submitted directly to the payment processor rather than stored directly by Teshuva, depending on the payment process. We encourage you to review the payment provider’s own privacy and security terms.
7. CRM, Website & Service Providers
Teshuva may use trusted third-party providers to operate parts of its business and website, such as:
- Website hosting
- Customer relationship management
- Appointment scheduling
- Email communication
- Analytics
- Payment processing
- Technical support
The website and CRM currently use HighLevel / GoHighLevel. Such providers process information only as necessary to provide their services and are subject to appropriate agreements and safeguards.
9. Legal Basis & Consent
Personal information is processed only where there is an appropriate lawful basis, which may include:
- The visitor’s consent
- Providing a requested service
- Taking steps requested before providing a service
- Complying with legal obligations
- Legitimate business purposes that do not override individuals’ rights
For sensitive or health-related information, additional conditions may apply under Jamaica’s Data Protection Act, 2020 and applicable healthcare obligations.
11. International Data Processing
Because website, CRM, email or technology providers may operate outside Jamaica, information may sometimes be processed or stored in another country. Teshuva will seek to use appropriate safeguards where required by applicable law.
12. Data Security
Teshuva uses reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure and destruction. No method of internet transmission or electronic storage can be guaranteed to be 100% secure.
13. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, healthcare, accounting or regulatory obligations. Where Teshuva has established an official retention schedule, it will be added here.
14. Your Privacy Rights
Subject to applicable law, individuals may have rights regarding their personal information, including rights to:
- Be informed about its use
- Request access
- Request correction of inaccurate information
- Object to or restrict certain processing
- Withdraw consent where processing relies on consent
- Object to direct marketing
Some rights may be subject to legal exceptions or record-retention obligations. Individuals may also have rights to raise concerns with Jamaica’s Office of the Information Commissioner.
Privacy requests: [INSERT PRIVACY EMAIL]
15. Children’s Privacy
[TESHUVA TO CONFIRM POLICY REGARDING MINORS AND PARENT/GUARDIAN CONSENT]
16. Third-Party Links
The website may contain links to third-party websites or services. Teshuva is not responsible for the privacy practices of external sites and visitors should review those providers’ privacy policies.
17. Changes to This Privacy Policy
This policy may be updated periodically. The current version displays a Last Updated date above. Material changes will be communicated where appropriate.
18. Contact Teshuva
Questions About Your Privacy?
If you have questions about this Privacy Policy or how Teshuva Wellness handles personal information, contact:
- Teshuva Wellness
- Montego Bay, Jamaica
- Email: [INSERT PRIVACY EMAIL]
- Address: [INSERT ADDRESS IF APPROPRIATE]
This Privacy Policy is a structured draft provided for Teshuva Wellness to review. Publishing this page does not by itself guarantee compliance with Jamaican privacy law. Information marked with [INSERT …] placeholders should be confirmed before publication.